Courier dispatch software that runs the day for you
Bookings, collections and deliveries on one dispatch board — assigned in clicks, routed on real SA roads, tracked live to the last POD. No spreadsheets, no radio chatter, no WhatsApp groups.
Free 7-day trial · No credit card · Unlimited drivers
The dispatch board your ops team lives on
Every collection and delivery for the day, filterable by hub, zone and driver — with trip status updating live as the fleet works through the run. This is the screen that replaces the paper diary, the whiteboard and the group chat.
- Collections and deliveries on one board
- Driver assignment and stop sequencing in clicks
- Printable trip sheets, or straight to the driver's phone
- Every driver's run on one live map — next stop, position, progress
The workflow
A dispatcher's day on ParcelOps
Good dispatch software is judged at 07:00 and at 17:00 — how fast the day starts, and how cleanly it closes.
The board fills itself
Overnight portal bookings, recurring collections and this morning's phone-ins land on one dispatch board — already zoned, rated and ready to assign.
Assign and optimise
Drag work onto drivers, or let route optimisation sequence the stops on the actual South African road network — fewer kilometres, more drops per shift. Every run is drawn on the map as it is planned.
Trip sheets out the door
Print trip sheets per driver, or let the run land on their phones in the driver app — the same map, stop by stop. Every parcel is scanned onto the vehicle, so nothing leaves undocumented.
Watch the day unfold
Live GPS shows every vehicle; statuses tick over as drivers scan, deliver and capture PODs. Customer queries get answered from the screen, not the phone.
React without chaos
A same-day collection comes in — add it to the board and the affected route re-optimises. The driver's phone updates; nobody gets called.
Debrief closes the day
End-of-day debrief reconciles every waybill, cash amount and exception per driver — so tomorrow starts clean and nothing sleeps in a van.
Connected
Dispatch that talks to everything else
Standalone dispatch or scheduling tools still leave you retyping work into a separate waybill system and a separate billing file. On ParcelOps the board is wired to the rest of the operation: a portal booking becomes a waybill, the waybill lands on the board, the driver's scans and POD close it, and the completed job flows into the month's invoices on its own.
See the full courier management system it belongs to, the white-label portal your clients book through, or try the free route planner to see the optimisation engine on real SA roads.
Questions
Courier dispatch software FAQs
What is courier dispatch software?+
Courier dispatch software is the control room of a courier company: it collects the day's bookings and collections in one place, lets a dispatcher assign work to drivers, sequences stops into efficient routes, prints or sends trip sheets, and tracks every vehicle and parcel live until the day is closed out. ParcelOps includes dispatch as part of a complete courier platform, so the same system also handles waybills, proof of delivery and invoicing.
Can it schedule recurring daily collections?+
Yes. Regular client collections can be set to recur automatically — daily, weekly or on chosen weekdays — so they appear on the dispatch board each morning without anyone recapturing them, alongside once-off bookings from the portal or your office.
How does driver assignment work?+
The dispatcher sees unassigned collections and deliveries on one board, filterable by hub, zone or date, and assigns each to a driver in a click. Drivers instantly see their run on their phones, in stop order, with navigation to each address.
Does it plan the best route for each driver?+
Yes. Built-in route optimisation sequences each driver's stops on the real South African road network to minimise distance and time. If the day changes — a new urgent collection, a cancelled stop — the run can be re-optimised and the driver's phone updates immediately.
Can customers book their own collections?+
Yes. Account clients book through your branded customer portal and the booking lands directly on your dispatch board — no email, no retyping. Your office can still capture phone-in bookings in seconds alongside them.
What happens if a delivery fails or a parcel is left behind?+
Failed deliveries are captured with a reason and photo, and the end-of-day debrief reconciles every waybill, POD and cash amount per driver. Anything undelivered or unscanned is flagged for tomorrow's board instead of disappearing into a WhatsApp thread.
Get started
Run tomorrow's dispatch on ParcelOps
Set up in minutes, load your drivers, and see the whole day on one board.