Turn WhatsApp into your best support agent
Quotedesk answers every enquiry instantly, collects the details your team needs, and files the outcome in your systems — while your people focus on closing. Built for courier teams and every quote-driven trade.
- Your own dedicated instance
- Hosted in South Africa
- Bring your own AI key
- No long-term contracts
The problem
Why good enquiries never become quotes
If your sales happen over chat, these three leaks are costing you orders every week.
One phone, passed around the office
WhatsApp Business caps you at one phone plus four linked devices, and nobody owns a chat. So the handset gets passed around, two people answer the same customer, and enquiries vanish when someone is off.
Half the details, every time
“How much for a gearbox?” — for what vehicle? Your team burns hours chasing the basics before they can even start pricing.
No trail from chat to sale
Quotes live in chat history, not your CRM. Nobody follows up, nobody sees what converts, and month-end reporting is guesswork.
Try it yourself, right now — as your own business
Tell the assistant your business name and industry, and watch the demo rebrand itself around you — then play your own customer and see the enquiry get captured. It's the same assistant your customers would meet on WhatsApp; we'll show you that side (and the team inbox) on your walkthrough call.
Demo conversations are wiped regularly — nothing you type is kept.
Who it’s for
Built for chat-first businesses
One platform, two ways to use it — pick the conversation pack that fits at setup.
Your customer service line, off your drivers' phones
Already run your operation on ParcelOps? Quotedesk becomes its WhatsApp front door — one shared number for support, bookings, and updates instead of a dozen personal chats.
- “Where's my parcel?” answered automatically from tracking
- A shared support inbox with assignment and after-hours routing
- Collection bookings over chat — courier pack in early access
Sell more from every enquiry
Auto parts and spares, tyres, salvage, building materials, equipment — any business where a customer describes what they need and your team prices it.
- AI collects the full enquiry, photos included
- Every complete enquiry becomes a CRM lead
- Quotes, follow-ups and closing from one inbox
The pipeline
From first message to CRM lead — automatically
Six steps, no code, live in a day.
Set up in an afternoon
A guided setup wizard brands the whole workspace — your name, logo, colours, hours, and region. Pick your industry pack and the bot speaks your trade from message one.
Customers message you as normal
Your existing WhatsApp number, plus Facebook Messenger and a live-chat widget for your website. One inbox behind all of them.
AI collects the full enquiry
The assistant asks for exactly what your team needs — the item, the addresses, the dates, photos — in natural conversation, in your brand's voice. It reads photos too.
Your whole team works from one number
Every conversation lands in a shared team inbox: chat assignment and ownership so nobody double-replies, round-robin and workload-balanced routing, after-hours routing, and internal notes. AI drafts replies and summaries; humans stay in control.
Leads land in your CRM automatically
Every complete enquiry becomes a CRM lead — Odoo and HubSpot supported natively, or signed webhooks into anything else. Every field carried across, nothing lost.
See what converts
Response times, funnel metrics, per-conversation costs. Know which enquiries turn into money — and which channel they came from.
The toolkit
Everything your team needs on one WhatsApp number
Multiple agents, one number, one dashboard — with the AI, routing and CRM plumbing already wired in.
AI assistant with human handover
Conversational AI answers questions and gathers the details your team needs to quote or book — reading photos too — then hands over to a person with the full conversation and everything captured so far.
Shared team inbox on one number
Multiple agents work one WhatsApp number, with WhatsApp, Messenger and website live chat in the same inbox. Chat ownership stops two people answering the same customer; internal notes, labels and reminders keep the context with the conversation.
Team distribution and routing
Round-robin and workload-balanced assignment, sticky assignment so a customer keeps their agent, per-agent capacity limits, and after-hours routing to whoever is actually on — not an away message.
Bring your own AI key
Run the assistant on your own Anthropic API key and pay the model provider directly, with no markup from us — or use ours and keep it simple. Either way you see exactly what AI is costing per conversation.
Visual conversation flows
See your entire bot as a flow canvas — every message, menu, and branch. Industry packs give you a proven flow on day one.
CRM built in, not bolted on
Native Odoo and HubSpot adapters, or signed webhooks for anything that speaks JSON. Deals, contacts, and stages visible right beside the chat.
Follow-ups that actually happen
Stalled enquiries get triaged, re-engaged, and handed to an agent automatically — inside WhatsApp's rules, in your brand's voice.
One dashboard for the whole team
A central dashboard for response times, enquiry volume, conversion and per-conversation cost — by agent, by channel and by month. Know which enquiries turn into money and what each one cost to win.
Hosted in South Africa, priced in rands
Your own dedicated instance on South African infrastructure, POPIA-friendly by design, billed in rands with no per-conversation surcharge from us.
“Every WhatsApp enquiry now arrives with the vehicle details attached and a lead already in the CRM. The team just prices and closes.”
A national online parts retailer runs its entire WhatsApp, Messenger, and web-chat sales operation on the platform behind Quotedesk.
Questions
Frequently asked questions
Does Quotedesk use my existing WhatsApp number?
Yes — Quotedesk runs on the official WhatsApp Business API using your own number, with Facebook Messenger and a website live-chat widget included. Customers message you exactly as they do today.
Which industries does Quotedesk support?
You pick an industry pack at setup. The courier pack pairs with the ParcelOps freight platform for tracking answers and collection bookings and is in early access; the auto-parts pack is the most battle-tested; and the generic pack fits any quote-driven trade.
Can multiple agents use one WhatsApp number?
Yes — that is the point of it. The WhatsApp Business app limits you to one phone plus four linked devices and has no idea who owns a chat, so teams end up passing a handset around and double-replying. On the WhatsApp Business API your whole team works the same number from a shared inbox, with chat ownership, assignment and internal notes.
How are conversations shared out across the team?
Automatically, by rules you set: round-robin, workload-balanced so nobody gets buried, or sticky so a returning customer keeps the agent who knows them. You can cap how many open chats an agent carries, and route after-hours messages to whoever is actually on rather than firing off an away message.
What happens when the AI hands over to a human?
The agent picks up the same thread with the full conversation and every detail captured so far, so the customer never repeats themselves. If nobody is available, the assistant says so honestly, keeps collecting the details, and the enquiry is waiting — with its CRM lead already created — when someone comes on.
Where is our data stored, and is it POPIA-friendly?
Each customer gets a dedicated instance with its own database, hosted in South Africa — your conversations are never pooled with another business's. You control retention, exports and who on your team can see what, which is what POPIA asks of you as the responsible party.
Which CRMs does it work with?
Odoo and HubSpot are supported natively, and a signed-webhook integration connects anything else — including Zapier and Make — with every enquiry field carried across.
Do I need my own AI account?
No — the AI assistant works out of the box. If you prefer to run it on your own Anthropic API key for cost control, you can add it in Settings.
How long does it take to go live?
Under a day. During early access we handle onboarding personally: WhatsApp connection, branding via the setup wizard, your industry pack, and your CRM.
What does Quotedesk cost?
Quotedesk is priced separately from the ParcelOps courier platform — a simple monthly fee agreed on your demo call, with no per-conversation charges and no long-term contracts.
Your counter is closed 16 hours a day.
Quotedesk isn't.
We're onboarding a small group of early-access customers and setting each one up personally. If your sales happen over WhatsApp, let's talk.
Quotedesk is priced separately from the ParcelOps courier platform — a simple monthly fee agreed on your demo call. No per-conversation charges, no long-term contracts.