The courier management system that runs your whole day
From the first booking of the morning to the last invoice of the month — ParcelOps is courier management software that carries every waybill through dispatch, delivery and billing without spreadsheets or WhatsApp groups in between.
Free 7-day trial · No credit card · Unlimited users & drivers
How a courier management system should work
Every courier runs the same daily loop. The difference between chaos and control is whether one system carries the work through all six steps.
Bookings come in
Clients book through your white-label portal, or your team captures waybills in seconds. Tariffs, surcharges and zones apply automatically.
Dispatch assigns the work
Collections and deliveries land on the dispatch board. Assign drivers, plan optimised routes on the SA road network, print trip sheets.
Drivers execute on mobile
Drivers run their day from a web app on any smartphone — no installs. Live GPS shows operations exactly where every vehicle is.
Every scan is chain of custody
Barcode scans at collection, hub and delivery build an audit trail, capped with signed and photographed proof of delivery.
Billing runs itself
Completed waybills become period-end invoices and statements automatically — fuel surcharges and VAT handled, payments reconciled.
You see the whole business
Revenue, margins, driver performance, transit times and missing PODs in live reports — not month-old spreadsheets.
Courier management, the South African way
ParcelOps is built specifically for independent South African couriers — not adapted from an overseas product. That means rand-based tariffs with fuel surcharges, PayFast payments, POPIA-compliant data hosted in South Africa, route optimisation on the actual SA road network, and pay-as-you-use pricing billed on waybills rather than per-seat licences.
It is also a complete freight management system — waybills, collections, tracking, invoicing, reporting and a customer portal are all included in one plan, with no per-module licensing. If you are weighing cloud software against a legacy desktop system, see our cloud vs legacy comparison.
Courier management system FAQs
What does a courier management system do?+
A courier management system runs the operational cycle of a courier company: taking bookings, capturing waybills, scheduling collections, dispatching and tracking drivers, recording proof of delivery, and turning completed work into invoices. It gives owners and operations managers one live view of the business instead of separate tools for each step.
Is ParcelOps suitable for a small courier business?+
Yes. ParcelOps is built for independent South African courier companies, from owner-run operations to multi-hub fleets. Pricing is based on the waybills you process — with unlimited users and drivers — so a small operation is not paying enterprise licence fees, and there is no hardware or installation.
Do drivers need a special app or device?+
No. Drivers use a Progressive Web App in the browser on any smartphone — nothing to install from an app store and no dedicated scanners to buy. They see their assigned work, navigate, scan barcodes, and capture signatures and photos for proof of delivery.
Can my customers track their own parcels?+
Yes. Every courier on ParcelOps gets a white-label customer portal under their own brand, where clients can book shipments, track parcels in real time, and download their invoices and statements — without phoning your office.
How long does it take to get set up?+
Most couriers are operational within days. You can start a free 7-day trial and have your own branded workspace in minutes, and ParcelOps can assist with migrating clients, tariffs and data from most existing systems.
See your whole courier operation in one screen
Start free, set up in minutes, and run bookings to billing in one system.