Every tool your courier business needs

The heart of your operation. Create waybills manually or import in bulk, print labels, scan barcodes, and capture PODs. Full chain-of-custody tracking from collection to delivery.

• Barcode generation & scanning
• Proof of delivery (POD) capture
• Sub-contents / item declaration
• Bulk import & export
• Status tracking at every stage

Manage inbound collections from customers and dispatch runs to drivers. Schedule, assign, and track every collection with clear status visibility for your ops team.

• Collection scheduling
• Driver assignment & dispatch
• Route visualisation
• Collection manifest generation
• Failed collection management

Live GPS tracking for all drivers. Your ops team can see the whole fleet in real time, with no extra hardware required.

• Live GPS position updates
• Driver availability status
• En-route confirmation
• Delivery attempt recording
• Mileage & activity logging

Automated invoice generation at month-end or on demand. Apply tariffs, surcharges, and VAT correctly every time. Integrate with PayFast for online payment collection.

• Automated period invoicing
• Custom tariff application
• Surcharges & fuel levies
• PayFast payment integration
• Invoice PDF generation

Flexible rating engine supports zone-based, weight-based, and dimensional pricing. Import your tariff tables and override per-customer as needed.

• Zone & weight matrix pricing
• Dimensional weight calculation
• Per-customer tariff overrides
• Bulk tariff imports
• Lane override management

A branded self-service portal for your customers. They can book collections, track parcels, and download invoices without calling your ops team.

• Self-service booking
• Real-time parcel tracking
• Invoice download
• Address book management
• Customer account portal

Operational and financial reports built for courier businesses. Revenue, driver performance, returns, and surcharges. The numbers you actually need.

• Revenue & margin reports
• Returns analysis
• Surcharges breakdown
• Driver performance metrics
• Custom date-range filtering

A Slack-style internal messaging system built directly into ParcelOps. Keep your ops, finance, and driver teams aligned without switching apps.

• Channels & direct messages
• File & image attachments
• Message reactions & pins
• Typing indicators & presence
• Message reminders

A progressive web app for drivers. No app store required. Drivers log in from their phone browser to view assignments, scan waybills, and capture PODs.

• Mobile-optimised interface
• Offline-capable PWA
• Barcode scanning via camera
• POD signature / photo capture
• GPS location sharing

Role-based access control across 16 modules. Super Admin, Tenant Admin, Operator, Warehouse, and Driver roles, each with the right access.

• 16-module permission system
• Role-based access control
• Per-user permission overrides
• Full audit log
• POPIA compliant data handling