Every tool your courier business needs
ParcelOps is a complete freight management platform, not a collection of bolt-on modules. Everything works together.
Waybill Management
The heart of your operation. Create waybills manually or import in bulk, print labels, scan barcodes, and capture PODs. Full chain-of-custody tracking from collection to delivery.
- Barcode generation & scanning
- Proof of delivery (POD) capture
- Special instructions & handling flags
- Notes & full event history on every waybill
- Bulk CSV import (template + dry-run validation)
- Status tracking at every stage
Collections & Dispatch
Manage inbound collections from customers and dispatch runs to drivers. Schedule, assign, and track every collection with clear status visibility for your ops team.
- Collection scheduling (incl. recurring)
- Driver assignment & dispatch
- Every driver's run on one live map — next stop, position, progress
- Manifests & printable trip sheets (PDF)
- Quick Route: type the stops, get the optimised run and map
- Failed collection management
Real-Time Driver Tracking
Live GPS tracking for all drivers. Your ops team can see the whole fleet in real time, with no extra hardware required.
- Live GPS position updates
- Select a driver: their route, next stop and progress on the map
- Driver availability status
- En-route confirmation
- Delivery attempt recording
- Mileage & activity logging
Invoicing & Billing
Automated invoice generation at month-end or on demand. Apply tariffs, surcharges, and VAT correctly every time. Integrate with PayFast for online payment collection.
- Automated period invoicing
- Custom tariff application
- Surcharges & fuel levies
- PayFast payment integration
- Accounting export (Pastel, Sage, Xero)
- Invoice PDF generation
Rating Engine & Tariffs
Flexible rating engine supports zone-based, weight-based, and dimensional pricing. Import your tariff tables and override per-customer as needed.
- Zone & weight matrix pricing
- Dimensional weight calculation
- Per-customer tariff overrides
- Bulk tariff imports
- Lane override management
Customer Booking Portal
A branded self-service portal for your customers. They can book collections, track parcels, and download invoices without calling your ops team.
- Self-service booking
- Real-time parcel tracking
- Invoice & statement download
- Address book management
- Customer account portal
Ask ParcelOps
Ask a question about your own operation in plain English — which customers are we losing money on, how many deliveries missed SLA this week — and get the answer with a chart, drawn only from your reports. It names the report it used every time.
- Plain-English questions about margin, SLA, returns, drivers, volume and money owed
- Runs your own reports under your permissions; the AI never computes a figure
- Charts drawn from the report's rows, with a link to the report screen
- Follow-up questions keep the thread
- Monday-morning digest email of the numbers worth a look
- Included in every plan, with a fair-use daily allowance
Reports & Analytics
Operational and financial reports built for courier businesses. Revenue, driver performance, returns, and surcharges. The numbers you actually need.
- Revenue & margin reports
- Transit times, productivity & sales
- Returns analysis & reporting
- Missing-POD report & distribution
- Surcharges breakdown
- Driver performance metrics
- Export any report to CSV
Discuss: Internal Messaging
A Slack-style internal messaging system built directly into ParcelOps. Keep your ops, finance, and driver teams aligned without switching apps.
- Channels & direct messages
- File & image attachments
- Message reactions & pins
- Typing indicators & presence
- Message reminders
Driver App
The day's run on a map in the driver's hand: every stop in driving order, the next one pinned with Navigate and Call, proof of delivery that sends itself when signal returns. Runs in any Android or iPhone browser today — iPhone app coming soon.
- Route tab: the run on a map, stops numbered and coloured by status
- Next stop pinned with one-tap Navigate (Google Maps) and Call
- Works without signal — proofs queue and send themselves
- Barcode scanning via camera
- POD signature / photo capture; failed delivery with reason, photo and GPS
- Push notification when stops are added or the run is re-planned
Permissions & Security
Role-based access control across 16 modules. Super Admin, Tenant Admin, Operator, Warehouse, and Driver roles, each with the right access.
- 16-module permission system
- Role-based access control
- Per-user permission overrides
- Full audit log
- POPIA compliant data handling
Complete feature index
Everything in the box
Checking ParcelOps against a requirements list? Here is every capability in the platform — all included in one plan, nothing sold as an add-on.
Operations & dispatch
- Collection scheduling, incl. recurring collections
- Dispatch console with live trip statuses
- Printable driver trip sheets (PDF)
- Manifests & consolidations
- Barcode scanning & hub scan stations
- Label & batch document printing
- Driver debrief & end-of-day reconciliation
- GPS route optimisation on real SA roads
- Live driver & fleet tracking
- Multi-hub operations
Returns & problem deliveries
- Return-to-sender & return-to-hub workflows
- Failed / problem delivery logging (reason, photo, GPS)
- Redelivery scheduling
- Returns report
- Notes & full event history on every waybill
- Special instructions & handling flags
- Incident & claims management
- Missing-POD report & distribution
- Weigh audits & delivery QC
Imports, exports & integrations
- Bulk waybill CSV import (template + dry-run validation)
- Weight & customs CSV imports
- Customer & tariff CSV imports
- CSV export on reports & data grids
- Accounting export: Pastel, Sage, Xero or generic CSV
- REST API & webhooks
- Email-to-ticket support inbox
- PayFast online payments
Billing & finance
- Zone, weight & dimensional rating engine
- Per-customer tariff overrides, surcharges & fuel levies
- Automated invoice runs
- Credit notes & receipt allocation
- Statements, incl. customer groups
- Quotations with convert-to-waybill
- Uninvoiced tracking & accumulator
- Bulk re-rate with full re-rate history
- Suburb-to-zone mapping
- Agent cost management
- Sales-rep commissions
Customer experience
- White-label self-service booking portal
- Live parcel tracking
- Self-service invoices & statements
- Self-service POD access
- Online card payments
- Address book management
- Real-time notifications
- CRM pipeline
- Support ticketing
Team, security & admin
- Role-based permissions across every module
- Per-user permission overrides
- Full audit log
- Staff multi-factor authentication
- POPIA-compliant, hosted in South Africa
- Automated database backups
- Discuss: built-in team messaging
- Driver app for Android and iPhone (native apps coming soon)
Missing something you need? We build with our customers — tell us what your operation requires.
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See it all in action
Start a free trial to explore every module, or book a demo and we'll walk you through the platform.