For drivers
The day’s run, on a map, in the driver’s hand
Install it from the App Store or Google Play, or send the driver a link on WhatsApp. They choose a PIN, and the day’s run is on their phone. No email needed.
Every stop in the order it should be driven. The next one pinned, with the customer’s number, WhatsApp and directions one tap away. Proof of delivery that sends itself when the signal comes back. Nobody has to phone anybody.
iPhone and Android apps, free to install. On any other phone it runs in the browser.
ParcelOps Driver
Sipho Dlamini
Johannesburg Hub
Then
Jozi Print Works
55 Juta St, Braamfontein
Naledi Sithole
42 4th Avenue, Parkhurst
Naledi Sithole
42 4th Avenue, Parkhurst
Mzansi Auto Parts
14 Refinery Rd, Germiston
Waybill
JMX-028411
2 pieces
Deliver To
Johan Botha
Midrand Cycle Works
271 New Rd, Midrand, Johannesburg, 1685
Capture Proof of Delivery
Sign here
iPhone app
Install ParcelOps Driver from the App Store. The installed app adds push notifications and keeps sharing the driver's location with the office while the screen is locked.
Android app
Install ParcelOps Driver from Google Play. The same app as on the iPhone, with push notifications and location sharing that keeps working with the screen locked.
Any phone browser
Open the link the office sends on WhatsApp, on any phone, and add it to the home screen. It opens full-screen with its own icon.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.
A driver’s day
The whole day, start to finish
From the first sign-in to the last parcel handed back at the depot, one app covers it.
- 1
Sign in with a PIN
The office sends the app link on WhatsApp from Fleet > Drivers. The driver chooses a PIN once, then signs in with a mobile number and the PIN. No email address needed, and the same sign-in works in the App Store and Google Play apps.
- 2
Get ready
A card on Today switches on location and notifications and keeps the screen awake. If location is only approximate, it shows the steps for the driver's own phone.
- 3
Next stop
Today shows how far through the run the driver is, with the next stop pinned: the address, the complex or unit, the waybill, the pieces and any note from the office.
- 4
Call, WhatsApp, navigate
One tap to call the customer, to send a WhatsApp saying the parcel is on its way, or to open directions in the phone's own maps app or Google Maps.
- 5
Prove it, or say why not
Signature and up to three photos, or a photo-only proof when nobody can sign. When a parcel cannot be delivered, one tap gives the reason. A collection records how many parcels were taken.
- 6
Finish day
One screen with what was delivered, not delivered, collected and missed, anything still unsent, and the failed parcels to bring back. The dispatch board shows Finished with the time.
The whole run on one map
The Route tab draws the day on real South African roads: every stop numbered in driving order and coloured by status, whether done, next, still to do or failed. The next stop sits pinned beneath the map with everything the driver needs for it.
- Stops in the optimised order, numbered and coloured by status
- Next stop pinned: address, complex or unit, waybill, pieces, and one-tap Call, WhatsApp and Navigate
- Navigate opens the phone's own maps app, or Google Maps if the driver prefers
- Collections and deliveries on the same run
- The same order the dispatcher sees on the office map
Proof of delivery that never gets lost
Basements, rural roads, load-shedding towers: signal comes and goes. The app captures the proof anyway, keeps it on the phone, and sends it the moment the phone is back online. The office sees it seconds later and the driver never retypes a thing.
- Recipient name, signature and up to three photos on every delivery
- Photo-only proof when nobody can sign: reception, security, neighbour or mailbox
- Could not deliver: a one-tap reason, a photo and the GPS position
- Collections: count the parcels taken, with a photo or the sender's signature
- Barcode scan at collection and at the door
- Queued proofs send themselves when signal returns
When the run changes, the phone knows
A same-day booking lands and the dispatcher drops it onto the run. The route re-plans, the driver's map updates and the app says how many stops were added. The office watches the same map: each driver's position, next stop and progress, live.
- New stops appear on the Route tab and the app says so
- Notes from the office show on the stop, with a bell for new ones (one-way)
- Driver position shared to the office map while the app is open
- Dispatcher selects a driver and sees their route, next stop and progress
- Finish day tells the board the driver is done, and what is coming back
- Trip sheet PDF and the map image for the paper crowd
The app
Everything a driver needs, nothing they don’t
Four tabs (Today, Route, Collections and Deliveries), plus Messages from the office and Finish day. Big buttons that work with one thumb in a moving van.
Navigate your way
Directions in the phone's own maps app, or in Google Maps if the driver prefers.
Call or WhatsApp
The recipient's number is on the stop, with a WhatsApp message ready to send.
Scan with the camera
Barcodes at collection and delivery, no scanner hardware.
Notes from the office
A note on a stop reaches the driver's phone, with a bell for new ones.
Questions
Driver app questions
Which phones does the ParcelOps driver app work on?+
Any modern Android phone or iPhone. The office sends the driver a link on WhatsApp. The driver opens it in the phone's browser, chooses a PIN and adds the app to the home screen, where it opens full-screen with its own icon. The driver can also install the ParcelOps Driver app, from the App Store on an iPhone or from Google Play on Android, and sign in with the same mobile number and PIN. The installed app adds push notifications and keeps sharing the driver's location with the office while the screen is locked.
Do drivers need an email address?+
No. From Fleet > Drivers the office sends the driver a link on WhatsApp. The driver opens it, chooses a PIN and adds the app to the home screen. From then on they sign in with their mobile number and the PIN. If a driver forgets the PIN, the office sends a new link.
What happens when a driver loses signal?+
The app keeps working. A proof of delivery, a failed-delivery report or a collection outcome captured without signal is saved on the phone, marked as waiting to send, and sends itself the moment the phone is back online. Nothing is retyped and nothing is lost in a basement or a rural dead zone.
Does the driver see the route on a map?+
Yes. The Route tab shows the whole run on a map, every stop numbered in the order it should be driven and coloured by status, with the next stop pinned underneath. One tap opens directions in the phone's own maps app or in Google Maps, and one tap calls or WhatsApps the customer. It is the same order the dispatcher sees on the office map.
How does a driver know the run has changed?+
When the office adds stops or re-plans the run, the Route tab refreshes with the new order and the app says that stops were added. The office can also write a note on a stop. It shows on that stop and in a Messages list, with a bell for new ones. Nobody has to phone the driver.
Can a driver prove a delivery without a signature?+
Yes. When nobody can sign, the driver picks where the parcel was left (reception, security, a neighbour, the mailbox or somewhere else) and takes a photo. The photo is required. The waybill, the POD PDF and the customer's delivered email all say it is a photo proof with no signature, and where the parcel was left.
What does Finish day do?+
At the end of the run the driver taps Finish day. One screen shows what was delivered, not delivered, collected and missed, anything still waiting to send from the phone, and the failed parcels to bring back to the depot. When the driver confirms, the dispatch board shows Finished with the time, so the office knows the day is closed.
Can drivers scan waybills and capture signatures?+
Yes. The camera scans barcodes at collection and delivery. Proof of delivery takes a recipient name, a signature and up to three photos. A parcel that cannot be delivered gets a one-tap reason (no one home, refused, wrong address, business closed, no access, damaged or other), a photo and the GPS position, and the driver can suggest what happens next: retry tomorrow or return to the depot. A collection records how many parcels were taken, with a photo or the sender's signature.
Is there a per-driver fee?+
No. ParcelOps is billed on waybills processed, with unlimited drivers and users. Adding a driver takes a minute: add them under Fleet > Drivers and send the app link on WhatsApp.
Get started
Put the run in your drivers’ hands this week
Add a driver under Fleet > Drivers, send the link on WhatsApp, and the next run is on their phone. Free trial, no credit card, unlimited drivers.